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 Quality Assurance

Quality Assurance

Quality Assurance

Product quality of BoCen are guaranteed by strict implement of ISO9001 and domestic military standard duringthe full process of management and production.



Products manufactured by BoCen Microwave are warrantied against defective materials and workmanship for a period of one year from the date of shipment. The warranty period shall commence on the date of shipment from Sellers plant and extend twelve (12) months following the date of shipment.Warranty returns should first be authorized by our sales office prior to return and must be returned pre-paid. We provide free repair after the warranty period.


Repairs And Recalibration

Repairs and recalibration of BoCen products are made at the factory. Before returning any component, please contact Lorch directly for the assignment of an RMA number, shipping address, and instructions. A form will be provided requesting relevant Product information from the customer such as model number and serial number and as much information as possible about the reason for return. Allow at least two (2) working days for processing of repair authorizations.